Prepared in accordance with Section 51 of the Promotion of Access to Information Act (No. 2 of 2000) (“PAIA”) and the Protection of Personal Information Act (No. 4 of 2013).

1. PURPOSE OF THE MANUAL

This Manual enables individuals to understand what records are held by Desmond Digital and how to request access to those records under South African law.

2. CONTACT DETAILS

• Name of Entity: Desmond Digital

• Head / Information Officer: Desmond

• Physical / Postal Address: Johannesburg, Gauteng, South Africa

• Email Address: admin@desmonddigital.co.za

• Website: https://desmonddigital.co.za

3. CATEGORIES OF RECORDS HELD

• Operational & Business Records: Client service contracts, Statements of Work, service pricing cards, and internal project documentation.

• Financial & Tax Records: Invoices, payment receipts, accounting ledgers, and bank statements.

• Client & Supplier Data: Contact details, domain account records, brand asset libraries, and communication records.

4. REQUEST PROCEDURE FOR RECORDS

Requests for access to records held by Desmond Digital must be submitted in writing using Form 2 (available on the Information Regulator website) sent to admin@desmonddigital.co.za.

Prescribed search and copy fees may apply as mandated by PAIA regulations.